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Amazon Rating
SquareTrade 3-Year Laptop Accidental Protection Plan ($1000-1249.99)
We have analyzed 287 reviews and found:
21% of users say that:Product was approved, are fast, was a great deal, worked fine. Square trade was great, was very efficient, is fast, was simple. Service was professional, was quick, was fast, was great. Warranty is awesome, looked adviseable, will cover everything, is very good.10% of users noticed that:Laptop was all of a sudden crashing, was like using a computer, was covered, was still in warranty. Computer was repaired, was not repairable, was never fixed, was wiped back to original with updates. Screen was flickering, was failing, was cracked, is out. Battery was repaired, was no different, was not replaced, was not holding a charge.
Below you'll find product features often mentioned in user reviews. Features are split up by positive and negative sentiments.
product
217146
great • good • love • send • was approved • glad • fair • recommend • are fast • covered by square trade • was a great deal • highly recommend • worked fine • can’t survive • has been a great warranty plan • are kind • quick • courteous • gets all the way fixed this time • did everything
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product
positive217
great • good • love • send • was approved • glad • fair • recommend • are fast • covered by square trade • was a great deal • highly recommend • worked fine • can’t survive • has been a great warranty plan • are kind • quick • courteous • gets all the way fixed this time • did everything • nice to have the warranty • was still under manufacturer warranty • was so fast • worked like new • were very quick • gave it to us • is very easy • was right • could be coincidence • purchased a square trade warranty • would have been devastating • were great • was really fast • was cheaper • are pure gold • erases everything • is the same thing over again • been too long • couple of months • arrived very quickly • were extreme nice • looked good • added 3.55 more • did an excellent job • much more of a hassle • definitely worth a piece of mind • will be implemented .however • like • gives me some peace of mind • is now 6 business days • was handled perfectly • was my first experience with online computer insurance • had about a year • will be the 5th time • were quick to ship • me • need • easy • helpful • was easy and fast • have been great • happened just outside of the one year manufacturer's warranty • saved me the time • will be settled with either a repair • did their part with no complaints • was easy to setup online • is the best thing • one can!thanks squaretrade!jennifer shea • would cost more to repair • shipped in two days of the return
negative146
fixed • repaired • was beyond repair • didn’t fix • only work plugged into the wall • miserably had to battle people for outlet space • was still broken • broke • was shorting out • hot to the touch and smoking • looks like whoever put it back on bent it • be without my computer • took me two weeks • rejected initial claim • took 3 business days • still took two business days to ship.5 • are poorly trained • had a broken case • was poor reassembly • cannot help me • are no longer anywhere near as customer-centeric • process took about 2-3 months • bsvk repaired on thursday • really can't read • nor does • wasn't activated • would not put that into effect • would not • wouldn't even answer my questions • needs repairs • broken • suddenly stopped charging • has cost me nothing extra • had replaced the bottom part of my casing completely • makes a popping sound • found out a day • very hard to make a claim • would work • into square trade • tried to cover up their tracks by pasting an incorrect serial number on the computer • physical damage • in for repair • looks like the logic card wasn't installed correctly • would be looked at within 24-48 hours • would call me back • is likely an isolated incident • wouldn't need to use • is the crux of the problem • is not the case • couldn't replicate the error • are clearly incompetent • is probably the biggest mistake of a purchase • didn't think twice • couldn't fix • went • fell under their no lemon policy • attempt to fix • was totally covered • was not repairable • was not working upon arrival • was dropped • were very apologetic • never had to use • sent a box out within two days • tried to fix • inexplicably stopped charging a couple weeks • took a few more days to repair my laptop • fix the milk damage • trouble • would be a few more days
square trade
2917
was great • was very efficient • is fast • honorable • recommend • fan • did finally resolve • advertises a 5-day turn • filed a claim • very pleased • was simple • easy • good thing • picked up within days • warranties for my electronics • praises • was unbelievably easy • are a class act • provides excellent service • zero complaints
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square trade
positive29
was great • was very efficient • is fast • honorable • recommend • fan • did finally resolve • advertises a 5-day turn • filed a claim • very pleased • was simple • easy • good thing • picked up within days • warranties for my electronics • praises • was unbelievably easy • are a class act • provides excellent service • zero complaints • came in handy • thanks • positive experiences • good of a company • was processing my claim • is a great warranty • hope • covered the full cost of a repair
negative17
is not the case • doesn't seem to follow-up • will not deal • is an embarrassment • is a scam • is none of these things • is the only way to go with computer warranties • would be slow • bad • does not fix the laptops • cannot pay out full replacement value • never really took a look at it • wouldn't go • would at least refund the price of the laptop • repaired my laptop • repaired locally • was told to forward my receipt from amazon
service
2712
excellent • good • timely • great • very pleased • well done • speedy • definatly use • was professional • efficient • extremely pleased • was quick • reliable • was fast • no issues • effective • very helpful • amazing • was great • has been good
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service
positive27
excellent • good • timely • great • very pleased • well done • speedy • definatly use • was professional • efficient • extremely pleased • was quick • reliable • was fast • no issues • effective • very helpful • amazing • was great • has been good • outstanding
negative12
is not the best • grate • very slow • terrible • better • repaired my damaged laptop • poor • never know about their • is no good • now sucks big time • couldn't be more pleased • couldn't be more satisfied
warranty
2811
extended • glad • cost • best • easily covered the cost of the 500gb hd replacement • is awesome • three year • claim • turned out to be a very important thing • no hesitation • very good • through st • sure to keep all receipts • best things • looked adviseable • accomplished • repeatedly • happy • no • will cover everything
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warranty
positive28
extended • glad • cost • best • easily covered the cost of the 500gb hd replacement • is awesome • three year • claim • turned out to be a very important thing • no hesitation • very good • through st • sure to keep all receipts • best things • looked adviseable • accomplished • repeatedly • happy • no • will cover everything • review • is very good • affordably priced • definately use • is cheaper • too good
negative11
never buy anything electronic without a sqtrd • did nothing • expired • handling • would not honor • do not have to deal with other sellers • does not cover any damages to battery • never have to use • ran out • was up • would have expired on july 8
squaretrade
299
convenient • clear • has dropped greatly in recent years • is amazing • for a repair/replacement • okay • worked with me to refund a pro-rated price • very pleased • work • was no problem • surpassed my expectations • professionalism • were very professional • easy to deal • emailed me the postage • recommend • will continue to use • been impressed with the service • almost instantly approved • are exceedingly helpful
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squaretrade
positive29
convenient • clear • has dropped greatly in recent years • is amazing • for a repair/replacement • okay • worked with me to refund a pro-rated price • very pleased • work • was no problem • surpassed my expectations • professionalism • were very professional • easy to deal • emailed me the postage • recommend • will continue to use • been impressed with the service • almost instantly approved • are exceedingly helpful • honored their warranty • was professional and prompt • were awesome • simply awesome • thru • gives me peace of mind • is awesome!i • thanks again • did everything
negative9
upset with what had just happened • sent me a box in 2 days • replaced the keyboard quickly • not say enough • had me return the computer • reimburses me • promptly shipped out a shipping unit • promptly replaced the entire keyboard • mailed me a check to cover the cost of repairs
customer service
202
great • excellent • no problems • was fast • knowledgeable • was excellent • were super friendly • was very helpful • explained our options • extremely happy • is top notch • is pleasant • coherent • has always been very fast • courteous • helpful • responsive and prompt
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customer service
positive20
great • excellent • no problems • was fast • knowledgeable • was excellent • were super friendly • was very helpful • explained our options • extremely happy • is top notch • is pleasant • coherent • has always been very fast • courteous • helpful • responsive and prompt
negative2
poor • does nothing to help you
price
122
absolutely worth • good • very reasonable • better • is dependent on the price • dropped for the chrome book • will cost me $300 • decent • best • refunded my entire original • was equal to the new • exorbitant
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price
positive12
absolutely worth • good • very reasonable • better • is dependent on the price • dropped for the chrome book • will cost me $300 • decent • best • refunded my entire original • was equal to the new • exorbitant
negative2
did not void the warranty • only loss
process
112
was very simple • kept informed • was straightforward • fast • absolutely hassle-free • was easy • satisfactory • expeditious • was extremely easy • hassle free reporting
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process
positive11
was very simple • kept informed • was straightforward • fast • absolutely hassle-free • was easy • satisfactory • expeditious • was extremely easy • hassle free reporting
negative2
couldn't have been easier • couldn't have gone any better
repair
74
very fast • were done quickly • very well • made • were well explained • paid for • work has amounted to more
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repair
positive7
very fast • were done quickly • very well • made • were well explained • paid for • work has amounted to more
negative4
taken a few days • faulty • is likely to be innappropriate • took another 10 days
claim
91
is easy • no fuss • easy • easily set up • was approved • processed and approved • was handle very professionally • was handled quickly • efficiently
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claim
positive9
is easy • no fuss • easy • easily set up • was approved • processed and approved • was handle very professionally • was handled quickly • efficiently
negative1
did not have to make
phone call
53
refund of the price • with a very helpful person • was cheerful • easy • very next day
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phone call
positive5
refund of the price • with a very helpful person • was cheerful • easy • very next day
negative3
no • never had to go thru multiple people
box
42
very soon • was picked up • was shipped • sent me
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box
positive4
very soon • was picked up • was shipped • sent me
negative2
was shipped to me • ups
company
61
tough way to be treated • highly recommend • pending).good • is very quick to respond • always be an american • good
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company
positive6
tough way to be treated • highly recommend • pending).good • is very quick to respond • always be an american • good
negative1
crap
experience
61
very pleased • was good • was completely hassle-free • great • good • went as smoothly
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experience
positive6
very pleased • was good • was completely hassle-free • great • good • went as smoothly
negative1
has been equally disappointing
everything
61
went smooth • was in working order • was great • fixed • worked fine • fast
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everything
positive6
went smooth • was in working order • was great • fixed • worked fine • fast
negative1
was sent back
macbook
61
pro • pro quickly • air
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macbook
positive6
pro • pro quickly • air
negative1
displayed a service battery condition
trade
42
thank you square • i contacted square • you square
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trade
positive4
thank you square • i contacted square • you square
negative2
never using anyone but square • shame
all
7
handled quickly • courteously • was great • ended well • works wonderfully • was good • ok
response
42
was excellent • turnaround time • quick • fast
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response
positive4
was excellent • turnaround time • quick • fast
negative2
no • have not received
purchase
51
great • protection plan • has already paid for itself • emailed my receipt to st for reimbursement
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purchase
positive5
great • protection plan • has already paid for itself • emailed my receipt to st for reimbursement
negative1
work hard
protection plan
51
is any good • could get any better • amazing • was one of the best things • good
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protection plan
positive5
is any good • could get any better • amazing • was one of the best things • good
negative1
do not buy
deal
6
good • incredible • awesome • not so big
shipping
51
paid for • all free • was fast • easy and covered • label the next day
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shipping
positive5
paid for • all free • was fast • easy and covered • label the next day
negative1
did not have additional cost
money
32
showed up in my paypal less than 12 hours • was reimbursed to me • good
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money
positive3
showed up in my paypal less than 12 hours • was reimbursed to me • good
negative2
worked hard • was in my paypal account within 2 days
this company
5
highly recommend • not only has very friendly • helpful employees • recommend • unreservedly endorse
chromebook
5
for repair • has been successfully repaired • definitely purchasing a replacement warranty • inexpensive • within a day
communication
5
great • steady • was efficient • professional
refund
41
full
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refund
positive4
full
negative1
issues
value
4
great • is way better • got payment
laptop
3764
been having some issues • without • died completely - repair shop could not fix • back within a week • fully covered • experienced problems • insure my recent • met its untimely death roughly a year later • moved onto my third device • started literally falling apart • was all of a sudden crashing • was like using a computer • out to see if there was anything to salvage • sent back was an i5 processor • broke • was covered • was still in warranty • was accidentally damaged • was not repairable • were never received by the repair depot
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laptop
positive37
new • like other reviews • he took to college • was finally returned • was purchased refurbished • so fast • fixed • return expecting quality repair • nearly three weeks • was super glued • run better • long time • voided all warranties • nice • definitely buy again • previous • was actually more than what i paid for it • extremely quickly • lot of money • back within the week • works perfectly • better • have been satisfied • took out a 2 year square trade plan • has been a lifeline to the outside world • looks and functions like new • got paid within a week • spills for my husbands • as well • fixed was so quick • easy • refurbished • go around cost more • lasted 2 days • bay along with the square trade warranty
negative64
been having some issues • without • died completely - repair shop could not fix • back within a week • fully covered • experienced problems • insure my recent • met its untimely death roughly a year later • moved onto my third device • started literally falling apart • was all of a sudden crashing • was like using a computer • out to see if there was anything to salvage • sent back was an i5 processor • broke • was covered • was still in warranty • was accidentally damaged • was not repairable • were never received by the repair depot • was cracked on the side's • wrong • stopped booting • is very annoying • met with a tragic end • before starting middle school • packaged up damaged • was damaged during shipping • could not fix • started slowing down • dead • had gotten wet a few months • didn't receive any updates or notifications for 10 days • problem • several problems • quickly every single time • shipped off • has been repaired • back to square trade • started to act wired • was still under manufacture's warranty • middling • back • died • accident • had a battery issue • flew out of his laptop case • can be so fragile • arrived, all fixed • charger died • charger shorts • i would not be able to cough up another $1,000 to go out • many issues • firs yer • break • wasn't purchased from amazon • couple of dell • was replaced • has been having issues from day 1 • totally trashed • dropped • failed after six months • issue • quit working on ac power
computer
1137
broke • was repaired • sent back quickly • fix • was not repairable • would be shipped back in 5 days • was never fixed • was wiped back to original with updates • would not buy • was all of a sudden crashing • was not crashing • was slower however • we originally sent to them • could not be repaired • ruined • sent me a box to mail his • stopped working • didn't have • repaired • died just two weeks
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computer
positive11
new • very clearly • working fine • got a full refund • week good • are built and tested • right • received a new mother board • arrived and was as described • several years old laptop
negative37
broke • was repaired • sent back quickly • fix • was not repairable • would be shipped back in 5 days • was never fixed • was wiped back to original with updates • would not buy • was all of a sudden crashing • was not crashing • was slower however • we originally sent to them • could not be repaired • ruined • sent me a box to mail his • stopped working • didn't have • repaired • died just two weeks • went dead immediately • without prevail • would not work • hard • was in my hands • completely fixed • problem • back with a week • was back to me in under a week • work • refurbished • within a few days • shipped to them • checked it out • reimbursed me for the computer • was covered by the seller
screen
533
cracked • broke • wobbled for months • fails to work two weeks • shattered • began to fail • went bad • was flickering • repaired • damaged • started to freeze with horizontal lines • displayed internal creases • ended up with a crack running through it • not able to see anything • cracking • on my laptop cracked • ruined • issues • was failing • went blank
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screen
positive5
shattered • is gorgeous • smashing • instantly had help
negative33
cracked • broke • wobbled for months • fails to work two weeks • shattered • began to fail • went bad • was flickering • repaired • damaged • started to freeze with horizontal lines • displayed internal creases • ended up with a crack running through it • not able to see anything • cracking • on my laptop cracked • ruined • issues • was failing • went blank • was cracked • started having lines across • seems prone to • just black • broke yesterday • is out • not working
battery
311
never tested • had gone bad • was repaired • was no different • bad • was not replaced • was not holding a charge • worked internally • still did not hold a charge • was never replaced • is my issue
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battery
positive3
repair • new • not being covered
negative11
never tested • had gone bad • was repaired • was no different • bad • was not replaced • was not holding a charge • worked internally • still did not hold a charge • was never replaced • is my issue
keyboard
15
was very greasy • doesn't work • does not work • on my laptop • repaired
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keyboard
positive1
shiny
negative5
was very greasy • doesn't work • does not work • on my laptop • repaired
call
24
me back • me back again • squaretrade and a return • expecting a run-around
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call
positive2
were friendly • helpful
negative4
me back • me back again • squaretrade and a return • expecting a run-around
tablet
33
was damaged • started shutting down • falls off in the highway
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tablet
positive3
no problems • they refunded the full purchase price • pick up
negative3
was damaged • started shutting down • falls off in the highway
apple
33
have horrible warranties • has re-engineered the design of the mac air hinge • would not pay for a repair
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apple
positive3
covered everything • very fast • recommended one of their best technicians
negative3
have horrible warranties • has re-engineered the design of the mac air hinge • would not pay for a repair
warranties
23
crappy • is very common • extended
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warranties
positive2
dozen • will buy future
negative3
crappy • is very common • extended
hinge
13
broke • were broken • simply eroded
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hinge
positive1
broke had no problem
negative3
broke • were broken • simply eroded
questions asked
4
no
Hey, that functionality is in development right now.