Amazon Rating

Synology 4 bay NAS DiskStation DS918+ (Diskless)

We have analyzed 499 reviews and found:

25% of users say that: Product works great, works, works well, work with. Synology is better for home servers, can be easily access remotely via a computer, will improve in that area, has really hit a homerun. Unit was exactly what i needed to get me started, has less than a 50watt tdp, were easily, is working great. Setup was pretty easy, was very straightforward, was very straight forward, was very easy. less than 1% of users noticed that: Phone don't know enough to fix more complicated issues, can be buggy. Documentation is very thin. Log is bereft of information. Access is slower, working on on-line.

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Below you'll find product features often mentioned in user reviews. Features are split up by positive and negative sentiments.

product
587 235
great • love • works great • like • easy to use • works • just works • good • excellent • awesome • works well • amazing • really like • wish • does everything • easy to set up • work with • easy • wonderful • works flawlessly
product
positive 587
great • love • works great • like • easy to use • works • just works • good • excellent • awesome • works well • amazing • really like • wish • does everything • easy to set up • work with • easy • wonderful • works flawlessly • very happy • works like a charm • is a great nas • nice • powered • is fast • works perfectly • very good • is everything • best nas • was normal • different • for streaming media • only supports mariadb • for my plex server • is a huge time-saver • takes almost a full day to scan my 800 gb worth of files • is a norton limitation • lives up to my expectations • is heads above in its speed • flexibility • is my first personal server • does exactly that • is my first nas drive • has a lot of apps • backup and vpn • top notch • is storing files • was rock solid • very basic • was a nice upgrade • no rhyme • are consistent problems with synology software • step up • is a straight forward nas • 4tb red drives • feels sturdy enough • were incredibly easy to install • walks you through everything • lightweight • right after • takes you through getting the drives ready • makes doing those things easy • allows users to throw in any hardrive of any size • is awesome • works seamlessly with plex • works wonderfully • has really good documentation • has not given me any issues • runs perfectly all the time
negative 235
is dumb • will not work • doesn't say so anywhere on the documentation • would be 2 minutes • was a serious issue • resolved • has locked up • can't figure out their own system • took me almost 4 hours • is the only nas server • is unusable • does not synchronize consistently • even runs docker • does feel like plastic • doesn't pick it up • weren't for the led's • made otherwise tedious • up primarily as a plex server • found an error • will not clear it up • keeps starting/stopping in a loop • remove • warns • didn't work • is unacceptable!if • might not be a product • running about a week • is not as easy as synology portrays • was time to switch to synology • were the problem • don't hear • has some major issues • disables dual disk protection • not predictable or guranteed stuff • for a few days • is not very long • were overpriced • was a bad cable • mainly for plex • impossible to review • is completely different from the nas systems • is not well organized • is not initially easily accessible • could be my plex server • took me two hours • was entirely a weird windows problem • can be tedious • just quit working • had been over a week • was clunky • was buggy • hasn't been smooth sailing • is wrong • has allowed us to collaborate on multiple projects • is horrible • has not been well advertised • is when the problems started • should allow multiple users • replacement for a small-medium enterprise file sever • choked on some fairly low-stress tasks • really is very overpriced • killed my array (unrecoverable • doesn't get much better than synology • fired up with little fanfare • takes a few minutes • doesn't run quite as smooth • doesn't quite work • not all that bad • was not very easy to use • gave some obscure error
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synology
77 26
love • big fan • is better for home servers • makes some good • can be easily access remotely via a computer • will improve in that area • perfectly good virtual system • has really hit a homerun • has delivered the goods with the ds918+ • 212j to 218+ • migrated all of our services • created to guide users • clearly supports their products • much more money • easy to set up • is a great upgrade • was excellent • replace the ds212j • has a really great product • uses proprietary features
synology
positive 77
love • big fan • is better for home servers • makes some good • can be easily access remotely via a computer • will improve in that area • perfectly good virtual system • has really hit a homerun • has delivered the goods with the ds918+ • 212j to 218+ • migrated all of our services • created to guide users • clearly supports their products • much more money • easy to set up • is a great upgrade • was excellent • replace the ds212j • has a really great product • uses proprietary features • is fantastic • nas • pushed it • amazing new heights • has your back • can take us all down that road • has a free quickconnect option • solution • handles this so easily • is far more sophisticated • offers a vast suite of software • ds918 • better support • may pay for itself in power use • fan boy • advertises the expandability • will be moving on to a more customer centered brand of nas • had the forethought to make it upgradeable • fast • easy • makes a great software • is always the best • nas i've owned • great • is very helpful • has a 'ds video' app for media server • is the best nas • built a solid device • has a list on their website with compatible drives • hit the sweet spot • had a ton of user manuals • took a lot longer to set up • has a demo of the dsm on their website • been very happy • provides it • migrating my data • has some great • had a fairly solid reputation • are sending me a new unit • has a few similar apps • extremely pleased • offers a lot of different tools • just works • 4-bay nas • has done • is nice • works great • is real easy to use • offers a proxy for remote connections • back in 2013
negative 26
is not really all there • nas with 2 disks • really should have better notes • managed to cram almost every type of filesharing • will not reply to my support requests • does not have a robust set of diagnostic tools • did accept/setup an rma for the unit • won't help unless they get remote network access • is hands down • would not do anything to make this right • fails in support of their products • not provided • shame • nas w/ • does not mention the 16gb maximum • twice • will attempt to contact • comes to small office/home servers • support fixed • ds918+.long story short • pushes their quickconnect service fairly hard • not supporting my solid state drive • bit • atrocious • is not well done • feel kinda sluggish
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unit
32 17
very nice • immediately recognized my two old western digital • was exactly what i needed to get me started • has less than a 50watt tdp • runs quiet as a mouse • supports conventional raid 1,2 • were easily • is working great • great • is pretty simple • reliable • compact • is faster than my old ds416 • was easy to setup • arrived and so far (3 days • comes with 2gb • has been running perfectly • love • consistently pushes 105mbps • is blazingly fast
unit
positive 32
very nice • immediately recognized my two old western digital • was exactly what i needed to get me started • has less than a 50watt tdp • runs quiet as a mouse • supports conventional raid 1,2 • were easily • is working great • great • is pretty simple • reliable • compact • is faster than my old ds416 • was easy to setup • arrived and so far (3 days • comes with 2gb • has been running perfectly • love • consistently pushes 105mbps • is blazingly fast • much faster • double the cost • had better • is off • will be much more limited • works like a charm • is polished • pretty much takes care of everything during setup • is polished enough • is used for central storage • comes with backup software • perfect
negative 17
has otherwise been completely dead • sent out to me • upside down • happen a couple of days • was not powerful • is out of warranty • replace my old whs • failed • too late to return either • not buying • refused to power up • criticizing • shuts off • is bad • does not have enough power • got few • will not reboot
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setup
41 5
easy to • easy • was pretty easy • was very straightforward • very easy to • went really smooth • was very straight forward • simple • was very easy • well documented • work • was straightforward • was very user friendly • are easy to understand along with the multitude of apps • was easy • very simple • works great • well builtlooks well built • awesome • was a little of challenge
setup
positive 41
easy to • easy • was pretty easy • was very straightforward • very easy to • went really smooth • was very straight forward • simple • was very easy • well documented • work • was straightforward • was very user friendly • are easy to understand along with the multitude of apps • was easy • very simple • works great • well builtlooks well built • awesome • was a little of challenge • last week- • really impressed • was super easy • is relatively simple • couldn’t be easier • was a breeze • incredibly easy • was not bad • is a breeze • very convenient
negative 5
was not intimidating • were corrupt or broken • takes more time • took a few minutes • really couldn’t be easier
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nas
27 9
best • great • very solid • able to connect • simple • reliable • arrived • two main • love • excelente • almost everyday • is more useful • is capable of will double your investment • perfect • excellent • very quick to respond under a heavy load • good • simply for hosting files • favorite • works so well
nas
positive 27
best • great • very solid • able to connect • simple • reliable • arrived • two main • love • excelente • almost everyday • is more useful • is capable of will double your investment • perfect • excellent • very quick to respond under a heavy load • good • simply for hosting files • favorite • works so well • can be better than it's drives • awesome
negative 9
acts really wonky • is supposed to work with plex • is not for everyone • started to break • drives fail • has deleted all my files • could still be compromised • does not need a lot of attention • failed
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software
25 10
is good • very useful • is solid • does a lot more • is okay • is extremely easy to use • very well supported • very customizable • great • right • is very easy • robust • drives and four more in an external enclosure • is probably the easiest to use on the market • do • friendly • very fast • open source • has continued to improve • real differentiator
software
positive 25
is good • very useful • is solid • does a lot more • is okay • is extremely easy to use • very well supported • very customizable • great • right • is very easy • robust • drives and four more in an external enclosure • is probably the easiest to use on the market • do • friendly • very fast • open source • has continued to improve • real differentiator • is clear • simple to use • fantastic • is of excellent quality • has always been excellent from synology
negative 10
is just not up to the point of being useful • was written poorly • is not smart enough to run in the background • got hung on a file • kill the sync • forced to throw away equipment • didn't do everything i needed • gets frequent updates and enhancements • can't do a complete system image • is very slow
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device
24 7
great • holds 5 additional drives • brings up all saved documents • is top-notch • was as easy as plugging in power and ethernet • small • classic • is a very friendly • high quality • find your • serves as my central hub of files • super happy • are smarter than your guys.-- • was able to map • looking forward to years of use • feature-rich • don't understand low marks • can put my music up • are fantastic for home office • surprised me in the best
device
positive 24
great • holds 5 additional drives • brings up all saved documents • is top-notch • was as easy as plugging in power and ethernet • small • classic • is a very friendly • high quality • find your • serves as my central hub of files • super happy • are smarter than your guys.-- • was able to map • looking forward to years of use • feature-rich • don't understand low marks • can put my music up • are fantastic for home office • surprised me in the best • kind of intermediate level in the tech area • showed up • quality
negative 7
do not work with windows networking consistently • will show up in file explorer • fails • is a small computer • would shut down randomly • can do high-res hardware transcoding • not all submitted
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performance
22 7
good • excellent • best • better • very pleased • solid • nas.great • see big • awesome • never be disappointed • is good • had enough • difference • high- • very happy • great • worthwhile
performance
positive 22
good • excellent • best • better • very pleased • solid • nas.great • see big • awesome • never be disappointed • is good • had enough • difference • high- • very happy • great • worthwhile
negative 7
concerned about • poor • i'm not even sure i need to add the cache drives • drops from 100 mbps total • worst • isn’t terribly important • has been subpar
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system
16 7
failsafe • was quite easy • is pretty basic • decent • will increase that when it can • is up and running and again • can directly log • is powerful • was adequate • works • is well-designed • great • well over a month • is extremely quiet • is ready • now screams
system
positive 16
failsafe • was quite easy • is pretty basic • decent • will increase that when it can • is up and running and again • can directly log • is powerful • was adequate • works • is well-designed • great • well over a month • is extremely quiet • is ready • now screams
negative 7
uses less then 20% cpu • is still useless • is designed to prevent data loss • is used exclusively for video recording • went down • fails • froze
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everything
22
was so familiar • went great • is saved for as long • was learn • is great • is fairly simple to setup through the web interface • is humming along on my network • is working great • just works • runs fast • has been super easy • working good • worked without a hitch • worked automatically • worked on the first try • was working fine • worked great • is fast • amazing • glacier
interface
19 1
do like • kind • is web accessible • runs quickly • nice • is very clean • crisp • intuitive • runs like an windows os • like • very easy to install and set up • is simple • powerful • really great • is great • good • easy to use • has a great • reputation
interface
positive 19
do like • kind • is web accessible • runs quickly • nice • is very clean • crisp • intuitive • runs like an windows os • like • very easy to install and set up • is simple • powerful • really great • is great • good • easy to use • has a great • reputation
negative 1
is not at all intuitive
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app
17 3
are great • plenty • are well thought out • work fine • like activebackup • are just ok • getting everything • sings locally and remotely • lot of useful • sync • lot • redid all • available for android • cool • were best
app
positive 17
are great • plenty • are well thought out • work fine • like activebackup • are just ok • getting everything • sings locally and remotely • lot of useful • sync • lot • redid all • available for android • cool • were best
negative 3
are not catching up with features of other apps • uses smb • actually work instead of freezing
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it's
17 1
been a great workhorse • still blowing my mind • working flawlessly • been working very well • app of synology • doing the job well • got enough features • necessary to reinstall the dsm • built to handle anything • just a simple esata connected drive • an automated backup of our cloud storage • been tested • using about 10% to transcode • my media sever for streaming movies • connected via usb to my ups • been working great • been probably 3-4 years
it's
positive 17
been a great workhorse • still blowing my mind • working flawlessly • been working very well • app of synology • doing the job well • got enough features • necessary to reinstall the dsm • built to handle anything • just a simple esata connected drive • an automated backup of our cloud storage • been tested • using about 10% to transcode • my media sever for streaming movies • connected via usb to my ups • been working great • been probably 3-4 years
negative 1
not exactly user friendly
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feature
17
great • had advanced • are plenty • super • packed • stylish • abilities • big • packed with • fast • many • lots • easy to set up • continually upgrade
this nas
13 4
love • takes the experience to a great level • does everything i want • is technologically advanced • replacement of an old nas • is faster • is a beast • is definitely faster/smoother • is actually capable of fully utilizing 16gb of ram.- • lasting me a long time • is awesome • definitely recommend
this nas
positive 13
love • takes the experience to a great level • does everything i want • is technologically advanced • replacement of an old nas • is faster • is a beast • is definitely faster/smoother • is actually capable of fully utilizing 16gb of ram.- • lasting me a long time • is awesome • definitely recommend
negative 4
couldn't keep up with my plex media server • known issue • can't trust • is a nightmare
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speed
12 3
is great • maximum • is tremendous • is dependant on my 1gbe setup • is very consistent • faster • plenty • much lower • were great • great • more
speed
positive 12
is great • maximum • is tremendous • is dependant on my 1gbe setup • is very consistent • faster • plenty • much lower • were great • great • more
negative 3
was slow • were not entirely synology's issue • meager
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data
8 6
is enough • is more secure • feels safe and secure • weekend migrating • is being mirrored on both drives • was not lost • backed up • accessible from anywhere
data
positive 8
is enough • is more secure • feels safe and secure • weekend migrating • is being mirrored on both drives • was not lost • backed up • accessible from anywhere
negative 6
would shut down immediately • was recoverable • bunch • sensitive • locked me • no
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video
7 6
runs so smooth • editing 1080 • works great • capture from my security system • constant buffer on phone app • much better • like it was meant to
video
positive 7
runs so smooth • editing 1080 • works great • capture from my security system • constant buffer on phone app • much better • like it was meant to
negative 6
are not up to date • replied by directing me to the outdated materials • storage for tv channel • server • was not good • rips
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installation
11 1
easy • simple • was a snap • fully automated • was smooth • was easy • quick • was very quick • was very easy • was a breeze
installation
positive 11
easy • simple • was a snap • fully automated • was smooth • was easy • quick • was very quick • was very easy • was a breeze
negative 1
i was not given the option for traditional raid1
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box
9 1
nice little • keep our existing • lasted 15 years • operated at much higher temperatures • easy • works out • worked great • is easily worth the 4bills • still in the
box
positive 9
nice little • keep our existing • lasted 15 years • operated at much higher temperatures • easy • works out • worked great • is easily worth the 4bills • still in the
negative 1
struggles to handle 1 stream of 1080p
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set up
11
was easy • very easy • was super easy • was simple using the desktop manager tool • very simple • no help from the available help files • is fairly straight forward • ease • is a breeze • was fine
thing
7 4
was up • running within minutes • started to work • great • just worked • are great added benefits • are the best sever alternative for small/home businesses
thing
positive 7
was up • running within minutes • started to work • great • just worked • are great added benefits • are the best sever alternative for small/home businesses
negative 4
has been trouble free • won't boot up without a connection to your lan • quickly deteriorated • fix
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upgrade
10
great • fast • ease of use • work as well • highly recommend • very happy • nice • was exactly as others stated • very pleased
plex
9 1
is more convenient to view photos • is responsive • great • installed fairly easily • tested • working flawlessly • works great • is amazing • would run in docker for security purposes
plex
positive 9
is more convenient to view photos • is responsive • great • installed fairly easily • tested • working flawlessly • works great • is amazing • would run in docker for security purposes
negative 1
haven't run
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this thing
10
is a beast • is amazing • fast • is so solid • is great • love • is pretty good • is really cool • is fast • does everything
files
6 4
are listed 100x faster • are safe • seamlessly access • are synced through the internet • worked great • works fine
files
positive 6
are listed 100x faster • are safe • seamlessly access • are synced through the internet • worked great • works fine
negative 4
don't loose • removed • a bit slow • work every time
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install
9
easy to • easy to use easy to • fast • extra memory
ds918+
8 1
will support 16gb of 1866 ddr3l • was an upgrade • file server • is easily the most powerful box • works great • recognizes the full 16gb • replaced my ds412+ • not much more than that
ds918+
positive 8
will support 16gb of 1866 ddr3l • was an upgrade • file server • is easily the most powerful box • works great • recognizes the full 16gb • replaced my ds412+ • not much more than that
negative 1
is garbage
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customer service
5 4
level • above everything • good • is quite good • nothing short of amazing
customer service
positive 5
level • above everything • good • is quite good • nothing short of amazing
negative 4
no • bad • is poor • terrible
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drive
5 4
were simple to install • was able to re-use • is nice • went through fine • work fine
drive
positive 5
were simple to install • was able to re-use • is nice • went through fine • work fine
negative 4
hard • just clamp on to the trays and slide in • only failures • eject
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network
6 3
stable • in good working order • is obviously capable of more than 1mbps • easy to setup • has been working flawlessly
network
positive 6
stable • in good working order • is obviously capable of more than 1mbps • easy to setup • has been working flawlessly
negative 3
instability • bottleneck • attached storage
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ui
8
is intuitive • is very clean • easy to navigate • is decent • really tailor your system • best thing • clear • works with win10
support
4 3
surprisingly very little • outstanding • level • could improve
support
positive 4
surprisingly very little • outstanding • level • could improve
negative 3
no • crappy
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ds218+
6 1
was a huge step up • is my second synology nas purchase • connected to my home network hub • is so far my favorite • supports 4k h.264/h.265 online transcoding • savior
ds218+
positive 6
was a huge step up • is my second synology nas purchase • connected to my home network hub • is so far my favorite • supports 4k h.264/h.265 online transcoding • savior
negative 1
takes some time to fire up
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machine
4 3
better • works with macos • torrenting • was usable
machine
positive 4
better • works with macos • torrenting • was usable
negative 3
wasn't getting much • ground to a halt • was not getting all the latest files
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amazon
5 2
was great • thank you • was very helpful • see multiple synology models • was easily popped
amazon
positive 5
was great • thank you • was very helpful • see multiple synology models • was easily popped
negative 2
no explanation • is shutting down storing your own mp3s
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memory
4 3
extra • without compromuse 50% • upgraded • lots
memory
positive 4
extra • without compromuse 50% • upgraded • lots
negative 3
extra • was unable to start • speed
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hardware
3 5
not paying • do not get links • not just through the warranty period • fails • up and running in less than 30 minutes
hardware
positive 3
is far more capable • is good • lightweight
negative 5
not paying • do not get links • not just through the warranty period • fails • up and running in less than 30 minutes
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computer
4 4
logged on the network gained access to the nas • little • average person at • cannot find this device
computer
positive 4
automatically backed up • phones backup to it • easy • much longer
negative 4
logged on the network gained access to the nas • little • average person at • cannot find this device
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phone
2 5
not able • don't know enough to fix more complicated issues • can be buggy • no going through the automated • never picks up
phone
positive 2
backs up • well as devices
negative 5
not able • don't know enough to fix more complicated issues • can be buggy • no going through the automated • never picks up
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