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Amazon Rating
SquareTrade 3-Year Laptop Accidental Protection Plan ($700-799.99)
We have analyzed 124 reviews and found:
5% of users say that:Squaretrade has consistently been positive, will simply take your money, have been very positive, is like mrsa. Square trade is positively evil. Customer service is trained to make it as difficult as possible, was 5 star, was simple. Service was very prompt.24% of users noticed that:Product was unacceptable, was in fact dead, was probably dead, has never been right. Laptop working, was on."ahhh, is never really in any danger, has been spent in route. Computer was told i would have to send, is not working properly. Warranty will expire before service is rendered, will not buy, was due to expire soon.
Below you'll find product features often mentioned in user reviews. Features are split up by positive and negative sentiments.
squaretrade
119
has consistently been positive • only good • best thing • what good customer service • will simply take your money • have been very positive • not guaranteed repairs • won't honor their own guarantee • is like mrsa • was easy to deal • is the best company
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squaretrade
positive11
has consistently been positive • only good • best thing • what good customer service • will simply take your money • have been very positive • not guaranteed repairs • won't honor their own guarantee • is like mrsa • was easy to deal • is the best company
negative9
offers accidental drops • spills on laptops • has no integrity • fraudulent • keeps claiming to have trouble with their email • not $600 • doesn't offer • took care of me quickly • no questions asked
square trade
76
took care of the work quickly • is positively evil • absolutely superb • did respond properly • $699.99 • thanks • paid off
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square trade
positive7
took care of the work quickly • is positively evil • absolutely superb • did respond properly • $699.99 • thanks • paid off
negative6
wont pay • did help fix some hardware issues • problem • not their problem • very clumsy • i return my failed computer
customer service
82
best • is trained to make it as difficult as possible • adequate • was 5 star • great • was simple • easily accessible
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customer service
positive8
best • is trained to make it as difficult as possible • adequate • was 5 star • great • was simple • easily accessible
negative2
is dreadful • horrible
price
7
small • good • fair • reasonable • was good • full purchase • are extremely reasonable
company
32
has been very user friendly • got right with me • has to be responsible for moving it
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company
positive3
has been very user friendly • got right with me • has to be responsible for moving it
negative2
is worse • did not send emails
claim
5
was simple enough • easy to file • worth the money • need to file • was being processed
coverage
31
good • adequate • is for 800
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coverage
positive3
good • adequate • is for 800
negative1
is crap
experience
4
very good • have been very good • is mainly on how the whole electronic warranty • easy
process
4
was great • fixed • returned in less than a week • haven't had any issues
shipping label
21
sent me regular updates • sent a new
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shipping label
positive2
sent me regular updates • sent a new
negative1
were repaired within 3 days
protection
3
great • is nice to have • eliminate that worry
amazon
3
was amazing • has smaller increments • inserted
whole process
3
was very fast • convenient • was well done
product
8591
hope i never have to use • was unacceptable • no other options • really bad • was in fact dead • was probably dead • has never been right • restarts randomly • is painfully slow • i needed to file a new repair order • wouldn't let me submit the repair order • told me to contact someone • just my spaced-out klutziness • come back • totally reset my system • wiped all my files and updated windows • is a total pain • not a a square deal • would stop again • wasn't a problem
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product
positive85
love • works • ended up needing • all my laptops • was a great buy • has saved me on my hp computer • delivered • going rather quickly • did a much better job • came time for square trade • going up missy's • i am happy • would come on • opted for sending • purposefully difficult to get the money you deserve • best interest to set up a mechanism • makes sense • took so long • did was criminal • is personal ;) • is for the laptop itself • really devalues the warranty • is embedded in fine • glad • was 81.00 • is not covered • is your responsibility • not taken by surprise expecting • possible my experiences • ok • is a pure scam • was to expire • like life insurance • back up • is there if a need should arise • is the first time • is the reason • was pretty easy • was out of my hands • trained eye • is pretty much destroyed • returned by now • will charge your account whatever amount • were great to deal • rates 5 stars • is easier and better • excellent rating • no one knows • are decent • great to have the coverage • able to print • was great • protects against accidental damage • spills • was good to go • promised me a response from them • was needed in case • been far more favourable • great products • protection plan • week • treat their customers • able to sell • easy to check your account online • very reassuring • makes me more comfortable • great tool • wonderful • liked • was more expensive
negative91
hope i never have to use • was unacceptable • no other options • really bad • was in fact dead • was probably dead • has never been right • restarts randomly • is painfully slow • i needed to file a new repair order • wouldn't let me submit the repair order • told me to contact someone • just my spaced-out klutziness • come back • totally reset my system • wiped all my files and updated windows • is a total pain • not a a square deal • would stop again • wasn't a problem • repaired on your own • would turn off within an hour • near loosing • gets worse far worse • is slightly understandable • gets worse • failed continuously • had put the wrong • was a mistake on their part • hadn't kept good records • are poorly organized • shuts off periodically • did was corrupt • did was fraudulent • bit rushed • do not expect too much • don't see • did not have to get my laptop replaced or repaired • is my first attempt to use the warranty for repairs • not removable • not expired • will hardly cover the cost of repairs • replaced my kindle 3 times • only had $36.00 left for repairs • don't have any information • did replace the drive • removed • will take 5 days to repair • is fixed • came back with more problems • shame • broke • offer only applies to computers purchased at costco or costco.com • took about 3 weeks • must be bigger problem • just needed to reset my cables • didn't solve the issue • couldn't be fixed next time • was never sent • happens during christmas • seems to be fixed • is not international • initially wouldn't honor the 30% discount • in to repairs • takes literally 2-3 days • took a month • will cover accidental damage • don't have to use • didn't repair my laptop • has not let me print online
laptop
1228
repaired • damaged • most likely not usable • would shut off unexpectedly • not enough • working • was on.ahhh • dried up the mess • is never really in any danger • recently died • could not be repaired • fixed back • didn't even belong to my • hard drive • after slipping on the ice • has been spent in route • break • was never scanned by ups • was defective • cost me a lot of money
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laptop
positive12
new • great • you have no coverage • purchased • back in two days • will have my • can't fix • are great • i would be getting a refund of the purchase price • best buy • able to replace
negative28
repaired • damaged • most likely not usable • would shut off unexpectedly • not enough • working • was on.ahhh • dried up the mess • is never really in any danger • recently died • could not be repaired • fixed back • didn't even belong to my • hard drive • after slipping on the ice • has been spent in route • break • was never scanned by ups • was defective • cost me a lot of money • panicked slightly • total of 7 weeks • bought the accident protecion plan from square trade • blew up • failed in ways • got water spilled • broke • failed
computer
812
would not allow you to pick up • suffered a lot of smoke damage • access to a few windows • still turned off within an hour of having received • everywhere • longer than 15 days • could not fix • do not buy • unable to work • was told i would have to send • is not working properly • wouldn't close down one day
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computer
positive8
refurbished • kinda savvy • is alsways there • is worth • done • back more than three weeks • last an extra two years • is comforting
negative12
would not allow you to pick up • suffered a lot of smoke damage • access to a few windows • still turned off within an hour of having received • everywhere • longer than 15 days • could not fix • do not buy • unable to work • was told i would have to send • is not working properly • wouldn't close down one day
warranty
610
cancelled my • sold me through amazon • three different times • cannot buy • would have covered it • will expire before service is rendered • will not buy • paying out • was due to expire soon • i will never need to
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warranty
positive6
operate like so many • reputable • best • must have international • fairly-priced • 700 laptop
negative10
cancelled my • sold me through amazon • three different times • cannot buy • would have covered it • will expire before service is rendered • will not buy • paying out • was due to expire soon • i will never need to
screen
16
cracked • dirty • was still loose • was deemed unrepairable within 72 hours • fixed • ended up cracking
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screen
positive1
was actually lower quality
negative6
cracked • dirty • was still loose • was deemed unrepairable within 72 hours • fixed • ended up cracking
service
44
furious • will take 5 days to week • very upset • poor
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service
positive4
always 24/hr • very happy • excellent • was very prompt
negative4
furious • will take 5 days to week • very upset • poor
call
23
didn't receive • would invoke the repair depot • you will never receive
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call
positive2
hour wait time • simple
negative3
didn't receive • would invoke the repair depot • you will never receive
monitor
3
malfunction • began to dim intermittently • had replaced
repair
3
above cost $586 dollars • has scuttled the functionality • took 'a little longer
money back
3
didn't ask • not received • not all
funds transfer
12
would not be initiated • would take place the same day
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funds transfer
positive1
same day
negative2
would not be initiated • would take place the same day
problem
12
repeated itself • wasn't fixed
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problem
positive1
no
negative2
repeated itself • wasn't fixed
fix
11
lack
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fix
positive1
was fast
negative1
lack
savings
11
did not achieve sufficient
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savings
positive1
were substantial
negative1
did not achieve sufficient
phone
11
not replace
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phone
positive1
very good
negative1
not replace
mailing label
11
had to be sent by the service bureau
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mailing label
positive1
delivered the parcel to ups
negative1
had to be sent by the service bureau
browser
2
removed • reset all my security
email
11
hour
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email
positive1
confirmation right away
negative1
hour
return package
11
didn't charge for shipping
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return package
positive1
fairly quickly
negative1
didn't charge for shipping
this company
2
absolutely horrible • extremely disappointed
hardrive
2
back into my device • replace
warranty service
2
incredibly inefficient • better
battery
11
was not the problem
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battery
positive1
is removable
negative1
was not the problem
it back
2
couldn't afford to send • haven't received
drive
2
was dead • smashed my hard
adapter
2
didn't help either • bad
trade
11
will not buy square
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trade
positive1
bought a square
negative1
will not buy square
Hey, that functionality is in development right now.